IT Outsourcing & Managed Services
Americana Computers operation has obtained certification in with an ISO 9001:2008 certification. With these certifications, our processes framework has been redesigned to be more customers oriented, in tune to customer's needs and our responses are framed to meet those needs. We run a 24 x 7 Network operations center and our managed services professional are ITIL certified. Our flexible arrangement of hosting all our customer's ICT needs in our facilities or at our customer's facilities, allows us to provide highly professional services to our customers.
By subscribing to our managed services, customers will notice an increase in their server productivity while the total cost of data center ownership will be reduced. Our managed services helps our customer optimize backup, storage, server virtualization and security environment by focusing on managing costs, reducing risks and improving service levels.
- OUR STRENGTH
- Provide secured and reliable 24 x 7 support services which follow ISO 9001:2008 and ITIL Best Practices. This includes end-to- end process management of incident, problem, change, capacity, release and availability management.
- Minimize risk and improves operational efficiencies of infrastructure operations.
- Reduce staff and training costs by eliminating the need to recruit, hire and train IT staff.
- Improve service levels through standard processes and instant operational assistance.
- Online access to real time status and performance of managed devices and application.
- Monthly performance review by service delivery team.
- Monthly report on asset management, problem analysis, trending, performance and SLA.
- OUR PORTFOLIO INCLUDES
- Application Management
- Backup Management
- Database Management
- IT Asset Relocation/ Data Center Relocation
- Migration & Consolidation
- Managed Data Center
- Optimization Solutions/ Virtualization
- Remote / On-Site Support
- Remote Monitoring LV System Management
- Total IT Outsourcing